Welcome to the Cardova Jewelry FAQ page. Here you’ll find answers to the most common questions about shipping, orders, returns, jewelry care, and more. If you need additional help, our support team is always here for you.
1. How long does shipping take?
Our standard shipping time is:
📦 5–9 business days (after 1–3 days of processing) for U.S. orders.
📦 International orders may take 7–15 business days, depending on your location and local customs procedures.
Shipping times may vary slightly during holidays or high-volume periods.
2. How long does it take to process my order?
Order processing takes:
⏱️ 1–3 business days
This includes verification, quality checks, and packaging.
3. Do you ship internationally?
Yes! Cardova Jewelry ships worldwide.
International shipping times:
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7–15 business days (after 1–3 days of processing)
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Delays may occur depending on customs in your country
International shipping fees will be calculated at checkout.
4. How do I track my order?
Once your order is shipped, we will email you:
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Your tracking number
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A tracking link
Tracking may take 24–48 hours to update.
5. Do you accept returns or exchanges?
Yes — we accept returns and exchanges on eligible items.
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Returns must be initiated within 30 days
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Items must be unused, unworn, and in original packaging
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Earrings are non-returnable (hygiene reasons)
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Customer is responsible for return shipping costs & return label
Please review our full Return & Refund Policy for details.
6. Who pays for return shipping?
Customers are responsible for:
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All return shipping fees
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Providing and paying for their own return shipping label
We only cover return shipping for items that arrive damaged, defective, or incorrect.
7. What if my item arrives damaged or defective?
If your order arrives damaged or incorrect:
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Email cardovajewelry@gmail.com within 72 hours
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Provide photos or a short video
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Include your order number
We will replace the item or issue a refund as quickly as possible.
8. What if my package says “delivered” but I didn’t receive it?
Once an order is marked “Delivered” by the carrier:
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Cardova Jewelry is not responsible for lost or stolen packages.
We recommend:
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Checking with neighbors
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Looking for delivery notices
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Contacting your local postal carrier
If you still need help, email us and our team will assist you.
9. What payment methods do you accept?
We accept a variety of secure payment options:
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Credit & debit cards
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Shop Pay
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Apple Pay
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Google Pay
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PayPal
All payments are processed through Shopify’s secure checkout system.
10. Are your jewelry pieces hypoallergenic?
Yes — most of our pieces use premium materials such as:
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Stainless steel
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Gold-plated finishes
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Copper with zircon
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Skin-safe, hypoallergenic coatings
To maintain shine and prevent irritation, avoid moisture and harsh chemicals.
11. How should I care for my jewelry?
To keep your pieces looking beautiful:
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Store separately in a dry place
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Avoid perfumes, lotions, and water
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Remove before showering, swimming, or exercising
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Wipe gently after each wear with a soft cloth
If you want, I can create a full Jewelry Care Guide for your store.
12. How do I contact customer support?
You can reach us anytime at:
🕒 Hours of Operation:
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Mon – Fri: 9 AM – 9 PM EST
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Sat – Sun: 9 AM – 5 PM EST
We respond within 24–48 hours.
💛 Still Need Help?
Our team is here to make your shopping experience smooth and enjoyable.